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eXude Benefits Group Offers Round-the-clock, On-call Service for its Clients

--Benefit Solutions Provider Stays Up All Night For Plan Participants--

Philadelphia, PA, May 12, 2008 – It’s a Friday night at eight o’clock. You’re standing in line for a prescription and the pharmacist tells you your insurance won’t cover it, and worse, that you’re not even in their system. You can pay out of pocket, but the going rate for the pills you need is over $500. Everyone in the HR department is gone for the day, and you certainly don’t know their cell numbers by heart. The health insurance company informs the pharmacist there’s nothing they can do until Monday morning.

When eXude Benefits Group devoted an entire day of brainstorming to find ways to make its client experience more remarkable, one of the many new ideas that really stuck was a 24/7/365 on-call service.

“We were determined to find a way to help our clients, their employees and the family members,” remarked Marcos Lopez, founder and president of eXude Benefits Group. “Brokers are notorious for providing bottom-of-the-barrel service. We’re passionate about providing the exact opposite.”

eXude Benefits Group now enlists its own customer service employees to handle any after-hour calls. An answering service receives the initial call to the 24/7 hotline, and then dispatches that call to the eXude employee on call. eXude Benefits Group’s new service is complimentary for any client plus its employees and family members.

Shemelia Tollerson received the very first call from a plan participant who was having trouble finding a physician to treat an emergency condition for her son. “Now that we’ve received over a dozen calls, we’ve found that most of our callers can be assisted quickly. This caller’s need, however, was a bit more challenging and time-consuming,” Ms. Tollerson explained. “I spent four hours on the phone with her on a Saturday afternoon. I solved her problem that day, and it was very evident that she was grateful. She has sent me two notes of thanks since. We were really able to make a difference for her, and I doubt she’ll ever forget it.”

About eXude Benefits Group, Inc.
eXude Benefits Group, Inc. is a Philadelphia-based, full-service provider of employee benefits products for small-and mid-sized organizations – with a full portfolio of benefits offered by affiliates eXude Health & Wellness, eXcel Retirement Plans, and eXperience Human Resources. eXude puts all its energy into finding ways to save customers money while providing the most comprehensive employee benefits services available. For more information on eXude Benefits Group, visit www.eXudebenefits.com or call 215.875.8730 or 877.875.4265.